Fitbit

When it works, it's fine. But every few months it loses its mind and can't find my Charge HR. Dongle doesn't work, Bluetooth throws a driver error. You have to reset your tracker, turn on/off Bluetooth, sometimes uninstall/reinstall the app. Horrible! Fitbit and Microsoft need to be locked in a room and not let out until they get this resolved!

I love Fitbit, but I can't get the app to work with Windows 10 and I don't have time to fight this for hours. I can't get the app to open, or time to set. I am seriously thinking of taking my new Fitbit back for a different brand with actual computer support. If I can't get this to work soon, I will return it and I have been a Fitbit fan for 2 years.

I've had a Fitbit One for over two years. The old connection program, Fitbit Connect, worked very well. It always connected and uploaded my information. Then I was forced to upgrade to the Windows 10 'app'. All of a sudden, I couldn't upload my information except through my phone (Android, not Windows). This makes the dongle useless. Update June 2016. The desktop version still does not connect to the dongle. The only choice is to connect through the phone. Useless. I hope Fitbit is reading these complaints and fixes things quickly. Why would they ruin a perfectly good program for something that doesn't work?

The interface is nice and easy to use - I prefer it to the Android version. The problems syncing were resolved via instructions on the Fitbit site, so I'm happy.

I love my fitbit, but I strongly regret upgrading my laptop to windows 10 and having to use this app. It seems like since I switched over in February I have had to uninstall and reinstall this app about 4 times (I am currently doing it as I'm writing this review). If the app isn't working right it will un-sync my Charge and I will have to uninstall and reinstall the app just to get it to work again. Very annoying.

The app does not work with Windows 10. Re-setting and re-installing does not help! I got the Fitbit for Christmas, without the app it is pretty much useless. Come on guys, Windows 10 has been out for a while but you still haven't updated your app to work with it! I will either try updating my Fitbit on my laptop (Windows 8) or will return it to the store and turn it into cash.

I continue to have problems syncing my Fitbit HR to my laptop. I've loaded and reloaded the software many times, but it still won't sync. If I'm not able to fix this I will return the product. Lousy support from the MFG.

Bluetooth support is terrible - once removed from Bluetooth you cannot reestablish a connection with the Fitbit. Synch is a joke - never synch's when you request it to. I love the Fitbit but this Windows level of support is terrible. I synch it to my iPhone - it works there. I would say that this entire application needs to be re-written and the Bluetooth firmware on the Fitbit itself needs an update. Windows 10 cannot see the Fitbit on the Bluetooth discovery window - it can see every other Bluetooth device in my home including my television, speaker system, DVD player etc... but not this Fitbit that is literally 6 inches from my computer. I do not believe it is a Bluetooth issue in Windows 10 - it is a Bluetooth issue with the Fitbit and this Windows 10 application. Definitely not ready for prime time. Someone needs to look at the firmware on the Fitbit as the cause of this synch problem.